OTP Exchange and Refund Policy

Old Town Playhouse understands that plans change. While we generally have a no-refund policy, we offer many options when you cannot use the tickets or registrations that you have previously purchased. You may:

1. Exchange to another performance or class/workshop:
   • If to a performance or class/workshop of equal or lesser cost, exchanges are one ticket or registration to one ticket or registration.
   • If to a performance or class/workshop of greater cost, exchanges are applied as payment credit and you pay any difference.
2. Donate the full amount paid as a cash donation to Old Town Playhouse, tax deductible as allowed by law. 
3. Convert the full amount paid to a Gift Voucher that can be used same as cash for any ticket or registration purchase at OTP within 5 years of the conversion.
4. Demand a refund. We would rather not process refunds as they are expensive for OTP. Should you demand a refund, we must withhold part of the original payment to cover processing fees on this schedule:
   • 14 or more days before the performance or class/workshop: 95% refund (5% retained for processing).
   • Less than 14 days before the performance or class/workshop: 85% refund (15% retained for processing).

Note that for Special Events, Exchange to a different event may not be available.

Also note that Young Company has a slightly different Refund Policy for camps/classes/productions, see the Young Company Refund Policy here.

If OTP cancels a performance or class/workshop due to weather, illness, or other unexpected circumstances, then you may Exchange, Donate, or Convert as usual, but in addition you may request a full refund of the price paid.